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  • Where are you based?
    Our warehouse is located just north of Brisbane.
  • Can I collect my order?
    No, sorry. We currently don't offer collection from our warehouse.
  • What do I do if I have an issue with my purchase?
    We are a team of real people (no bots here) and are ready to lend a hand wherever possible. If you have an issue, please reach out via the Contact Us Form or support@coffeepress.com.au
  • Do you price match?
    We offer a vast product range, excellent customer service and quick order processing times. Unfortunately, price matching is not something we offer.
  • Are your products genuine?
    We take copy right and intellectual property laws very seriously and refuse to stock any brands who offer products which we believe are counterfeit or 'knock-offs'. All of the products we stock, including spare parts, are genuine products.
  • Which couriers do you use?
    We have many couriers we use daily.
  • How long will my order take to arrive?
    We ship orders daily. Once your order has been processed, you will receive tracking details regarding the status of your order.
  • Do you offer international shipping?
    No sorry.

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We acknowledge the Gubbi Gubbi people as the Traditional Custodians of the lands on which we stand. We pay our respects to Aboriginal and Torres Strait Islander Peoples, to their Elders, past and present and we honour their continued connection to land, culture and community.

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